xiaomi scooter recall

I think it’s safe to say I’ve been a big promoter of electric scooters in Ireland. Legal battles aside, these are great green modes of transport to beat the congestion of cities like Dublin. I love my scooter. It’s a Xiaomi m365. But unfortunately, today I found out Xiaomi is conducting a recall of around 10,000 electric scooters globally. While Ireland is not listed as a country involved, unfortunately, we are. Mine is being recalled.

Why is Xiaomi Recalling Scooters?

In a statement issued by Xiaomi today, the affecting my scooter and over 10,000 others surrounds a screw where the scooter folds. The full issue reads:

“We recently became aware of a potential safety issue with the Xiaomi Mi Electric Scooter (Model: M365), as it was determined that in a limited number of production units, a screw in the folding apparatus has the potential to come loose, causing the vertical component to break from the main body while in use.”

Xiaomi advises that should you be affected by this issue, you should “immediately stop using the Xiaomi Mi Electric Scooter (M365) until you have determined whether their scooter is part of the recall.”

Affected countries include:

  • Germany (613pcs)
  • Spain (509pcs)
  • Denmark (258pcs)
  • Kazakhstan (200pcs)
  • Myanmar (175pcs)
  • Colombia (97pcs)
  • Turkey (80pcs)
  • Laos (79pcs)
  • Italy (37pcs)
  • Hungary (34pcs)
  • Greece (31pcs)
  • Korea (30pcs)
  • Macau (25pc)
  • United Arab Emirates (22pcs)
  • Belgium (17pc)
  • Portugal (16pcs)
  • Singapore (14pcs)
  • Russia (1pc)
  • Thailand (1pc)
  • unidentified (169pcs)

Ireland is not listed here and could fall under either the UK or unidentified. I bought mine through Three Ireland and have reached out to other retailers to ask if they are also involved.

Is Your Scooter Being Recalled?

Fortunately, it’s pretty easy to find out if you’re scooter has been affected. It’s all down to the serial number. The affected ranges are:

  • 21074/00000316 – 21074/00015107
  • 16133/00541209 – 16133/00544518

You can also check this online using Xiaomi’s website.

Here’s where you’ll find your scooter’s serial number.

xiaomi electric scooter recall ireland

What if my scooter has been recalled?

If you’re affected, you can provide your contact details to Xiaomi and receive next steps within 72 hours. It looks like Xiaomi won’t be replacing scooters, but instead repairing them. The statement on their site also states that all of this will be conducted, “repairs of Xiaomi Mi Electric Scooter [will be carried out] at no cost to you”.

Xiaomi Email Update

Xiaomi promised an email update within 72 hours and have delivered on that. Kind of. Unfortunately, the email had nothing new beyond what was said on the recall page. It also has no info specifically on Ireland. I’m going to reach out to Xiaomi and find out what the story is. Here’s their update:

As you know, it was determined that your Mi Electric Scooter (M365) is part of the product safety recall program. The recall will begin on June 26th for United Kingdom or July 1st for other markets. Several days prior, you will receive an email with additional information and instructions on how to have your Xiaomi Mi Electric Scooter (M365) repaired at no cost to you.

We thank you for your patience as we work to resolve this issue.

If you have any questions, pop them in the comments below and I’ll try get you some answers.

Three Ireland Sending Letters to Xiaomi Scooter Customers

On 12.06.2019, Three Ireland sent a letter to customers who purchased an electric scooter from them.

letter from three ireland to electric scooter owners

Nothing really new in the letter that we didn’t already know from Xiaomi’s communications.

I did see another scooter rider receive a communication this week which seemed to suggest all Xiaomi m365 riders should stop using their scooter regardless of the serial number. I’ve reached out to Xiaomi for further communication.

What did you think of that?