Our growing dependency on “Artificial Intelligence” platforms is clear to see. Just this week, An Garda Siochana has taken steps to restrict free AI access, I assume because it was becoming apparent it was being widely used. This means when a platform experiences technical issues, it makes a lot more noise. Today, both Perplexity Pro and ChatGPT subscribers are experiencing outages.
ChatGPT Outage
One quick look at the OpenAI status page shows us that there is an increased number of outages globally. This is an interesting time to see how many other services are affected. ChatGPT’s APIs are experiencing outages too. This means any 3rd party services which lean on OpenAI’s technology is also down. This can mean chat support bots and other “smart” features.
There has been no official comment from OpenAI yet. Oddly, this outage seems aligned, at least in timing, with Perplexity being down too.
Perplexity Outage
Perplexity AI is a “AI model aggregator” with an additional user experience layer on top. Basically, it takes all the tech from AI platforms and wraps it up in a deeper user-friendly experience.
Perplexity AI is rather popular in Ireland and the UK because it’s included as a benefit for Revolut customers. Unfortunately, those Perplexity Pro customers today find themselves without access to the platform.
I’ve reached out to the Perplexity team, but there is speculation that this could be linked to a recent post from the Perplexity team on Reddit outlining public abuse of promo codes to gain paid access to the app.
Posting on Reddit, a Perplexity representative stated they have, “noticed unauthorized distribution of some promotional codes” and that the company has “now deactivated those codes” and was “actively investigating how to resolve this as quickly as possible, which includes disabling unauthorized access to Pro”.
Speculation now centres on the possibility that this clean up mission may have removed access for valid customers who have signed up to the platform through channels like Revolut.
I do have to highlight that this is speculation, and I will update this article once I hear back from Perplexity. In fact, Perplexity has since posted in response to some customers stating “there are no problems with your subscription, it is likely because of the server outage (https://status.perplexity.com/) – will be back up soon. Sorry for the inconvenience”.
If you feel your access has been wrongly removed, you should reach out to their support at support@perplexity.ai.
Update 10/6/2025 – Comment from Perplexity stating there is a server outage and that Pro subscriptions are intact.
