I noticed the Aer Lingus app had some updates recently and now I know why! Ireland’s flag-carrying airline has been working on a significant app update, with some getting early access. Now, it’s available to everyone.
New Features in the Aer Lingus App
Travelling has become very tech-heavy. When was the last time you printed out a boarding pass? Your phone is a portal to the world of travel, and Aer Lingus knows that. The airline worked with a research panel of 1,300 regular flyers to guide the redesign, and here’s what they’ve come up with.
Live Flight Status
iPhone users get to enjoy live flight status on your lock screen. No need to dig through your emails or unlock your phone every five minutes. iPhone users get Live Activities updates, which is perfect for nervously checking if your flight’s still on time. Some data is also available through iPhone’s Dynamic Island and should work if your Android phone supports similar features. I’ve seen this appear on Android phones, but will be double checking next time I travel with Aer Lingus.
Airport Wayfinding
Currently available in Dublin and New York JFK, this gives you step-by-step directions to your gate and should also include some additional information on key amenties. Most importantly, if you’re less familiar with the airport, this is a great way to cut the doubt if you’re a nervous traveller.
Revamped User Experience
Aer Lingus has also updated the home screen. It now gives you quicker access to boarding passes, flight details and check-in when you need it. Along with this, the My Trips section has also received an overhaul.
Overall, the results to date have been positive with Aer Lingus stating they’ve seen review scores in app stores jump from just 3 stars to 4.8 on Android and 4.7 on iOS.
A part of me does believe this is Aer Lingus catching up in a mobile world, but I want to celebrate their work purely because so many institutions simply ignore customers when it comes to these redesigns. I want to celebrate both the outcome and approach here.
“Aer Lingus’ app upgrade is much more than just a facelift, it’s a major step forward in delivering a smarter, more personalised travel experience for our customers”, said Susanne Carberry, Chief Customer Officer at Aer Lingus. “From real-time updates to in-airport navigation, we’re committed to improving every touchpoint of our customers’ journey. These improvements reflect our ongoing investment in digital innovation and our belief that technology plays a central role in creating the best possible travel experience”.
I’m travelling with Aer Lingus again soon, so will keep an eye for improved app experience and some more specific features.
